Got a Broken Tervis Tumbler? Get a NEW One for FREE

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Got a Broken Tervis Tumbler? Get a NEW One for FREE

Got a Broken Tervis Tumbler? If you own Tervis Tumblers, you need to know about the “Made for Life Guarantee“. These amazing cups are guaranteed for LIFE – for real!!!

If you have a problem with them, all you have to do is ship them back and they will replace them for FREE – no questions asked and no proof of purchase required!

Got a Broken Tervis Tumbler? Get a NEW One for FREE


To replace your tumblers:

Step 1: Fill out the made for life™ guarantee form

Note: If you’ve completed the information and selected “printable form” but the form won’t print for any reason, please wait 24 hours for an email confirmation with a return number. This email can be printed and included in your package.

Step 2: Pack your drinkware (tumbler, mug, water bottle, My First Tervis™ sippy cup, ice bucket) and guarantee replacement form in a box or padded manila envelope addressed to:

Tervis Tumbler Company
Guarantee Department
304 Triple Diamond Blvd
North Venice, FL 34275

Step 3: Allow approximately 4-6 weeks for your new items to arrive.

Our experience:

My family owns a lot of Tervis. We have bought them every time we have found them on clearance. We love them because we live in Florida and they are pretty much the only cups that will keep drinks cold. They are expensive but they are definitely worth the money.

We had a bunch that were broken (mostly dropped by the kids lol) so we gathered them all up and shipped them back. They just sent us BRAND NEW ones that were better than what we sent in!! I say better, because most of the Tervis was actually Christmas clearance that we picked up at Bealls for a few dollars a cup. They sent us not Christmas ones so we came out ahead. Seriously I had Tervis with Santa and flamingos on them lol. Now I have ones with just flamingos  🙂

If you have some broken ones, I highly suggest sending them in for new ones!

Got a Broken Tervis Tumbler? Get a NEW One for FREE

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  1. Nina Sicuro on May 6, 2016 at 11:55 pm

    Even easier is going into Bed Bath and Beyond and they will exchange them for free since they send them into Tervis for you. We took a cup that had no cover (it never came with one) and the only ones the same size had a cover so we gave a broken cup and got a brand new minion cup with lid!

    • Sheri on February 1, 2019 at 11:05 am

      WOW didn’t know that!!!

    • Debbie on September 25, 2019 at 4:56 pm

      I called. They won’t exchange them anymore.

  2. Tiffany on May 3, 2018 at 9:39 pm

    Thanks good to know!!

  3. Ronald L. Borke on February 9, 2019 at 12:57 pm

    They Do Not replace for free anymore. If they can salvage the old insert they will put it in a new cup. If not you get a plain cup and there is a $5.00 charge either way.

    • Sheri on February 13, 2019 at 9:41 am

      OUCH I just mailed in 12 of them this week! Last time we did this they just sent us new ones. Not exactly the same but new. We will see.